Haggen, Inc. selects CBORD’s CaterMate software to support new catering options

For Immediate Release

Ithaca, New York—Haggen, Inc. has installed CaterMate EventMaster PLUS! catering software from The CBORD Group, Inc. at its new Market Street Catering operation in Whatcom County, Washington. Haggen, in business since 1933, operates 27 supermarkets in Washington and Oregon under the Haggen Food & Pharmacy and TOP Food & Drug names. Catering is a new line of business for the established chain, and they’ve selected CaterMate to support management of Market Street, opened in August of 2001.

Market Street Catering offers a complete menu of fresh, top-quality, expertly presented offerings, including party platters, boxed meals, lunch and dinner buffet, and selections from the Orient Express. A full-service floral department (including floral arrangements, balloon bouquets and wedding floral), and custom cakes made in Haggen’s own “scratch” bakery are just a slice of the full range of catering choices available to customers, along with “scratch” salads featuring creations from internationally known food authority Graham Kerr, and a wine and beverage menu selected by Haggen wine specialists.

Haggen selected CBORD software to help with all aspects of catering including back of the house management, sales, revenue forecasting, and product movement analysis in their new business. Haggens also has made excellent use of EventMaster’s document customization features to create barcode scannable order sheets that are scanned at the point-of-sale system, providing complete integration with their enterprise sales and product movement databases.

EventMaster’s Trace Date feature helps Market Street Catering follow up each year on birthday and anniversary orders, and the Packages feature assists staff in creating orders for customized box lunches and platters. Customized production and delivery sheets, invoices, contracts, proposals, and follow-up letters enhance Market Street’s branded look. The Accounts Receivable module adds convenience by tracking charges, deposits, and final payments for customers having a Haggen account.

Haggen has a long history of innovation in the supermarket industry. It was the first grocery store in the U.S. with an in-store Starbucks Coffee shop (1989), first with an FTD Floral shop (1979), and first with an on-site home economist (1979). Today Market Street Catering consultants provide innovative services Monday through Saturday, helping customers arrange social and corporate catered events.

Haggen, Inc. is the largest independent grocer in the state of Washington. CaterMate Software is a division of The CBORD Group, Inc. For more information on food management software from CBORD, go to www.cbord.com.

“EventMaster has made catering paperwork so much easier... We have increased our catering volume without having to add staff.”

— Della Rieley
Saint Mary's Regional Medical Center