Job Opportunities @ CBORD - Product Support/Testing
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Product Support/Testing
2008-079 Technical Support Specialist I
Provide installation, training, and telephone support for on-line point-of-sale (POS) systems. Provide technical and operations support (hardware and software) of POS system, both while on-site and via telephone (may occur outside regular business hours). Handle administrative duties such as maintain contracts, etc. and provide training to clients (on-site) as well as to co-workers while maintaining good working relations with vendors (Micros dealerships).
Apply for this job online
Provide installation, training, and telephone support for on-line point-of-sale (POS) systems. Provide technical and operations support (hardware and software) of POS system, both while on-site and via telephone (may occur outside regular business hours). Handle administrative duties such as maintain contracts, etc. and provide training to clients (on-site) as well as to co-workers while maintaining good working relations with vendors (Micros dealerships).
Qualifications: Bachelor's degree and/or experience in point-of-sale systems and 2 years experience with customer service, technical support and/or implementations is preferred. Successful candidates will possess strong analytical, and communication skills, along with extensive experience with Windows operating systems, networking, and applications. Technical problem-solving skills and ability to work independently required.
Travel: Requires time at client sites (up to 50% travel) US and Canada locations.
Apply for this job onlineSenior Data Management Associate
Utilizes CBORD products to support database projects within Database Services for new and existing clients. Responsibilities include participation in the establishment and maintenance of database standards, and creating and maintaining data. Apply for this job online
Utilizes CBORD products to support database projects within Database Services for new and existing clients. Responsibilities include participation in the establishment and maintenance of database standards, and creating and maintaining data.
Responsibilities also include project assignments from the Databse Services Manager; committed delivery dates; serving as primary contact for the client throughout the database build; creating and maintaining internal documentation for data coding strategies; interface with implementation reps and clients to ensure expectations are established and met; building and editing Webfood menus for new and existing clients; and all other duties related to keeping projects relevant and on-task.
Qualifications: Strong customer services skills. Strong written and verbal communication skills. Strong organizational and time management skills. Excellent computer skills, including Word, Excel, and Outlook. Experience and proficiency with Access a plus. Abdobe Photoshop experience also desired. A four-year degree in an applicable field, or a combination of education and experience.
Travel: minimal
Apply for this job onlineTechnical Support Manager
Manages CBORD’s Technical Support Specialist activities. Ensures resolution of customer problems received via the telephone, email, internet, and fax. Works closely with support center supervisors to coordinate and manage labor schedules, task prioritization, and issue resolution. Provides daily and ongoing leadership and mentoring to support center staff. Direct responsibility for support center staff. Monitors daily support activities to ensure that support center service standards are met. Ensure the daily coordination of support resources
Oversee the scheduling of support resources for all shifts, including rotating on-call schedule
Establish department goals in support of the division and company plans
Continual assessment of call volume and individual workloads, determining required changes to labor resources
Develop and maintain required policies, processes and procedures for the operation of the client support center
Identify opportunities for continuous process improvement. Coordinate efforts of supervisors and support center staff to assess and implement process changes.
Oversees and participates in the coaching of support center staff on issue resolution including client commitments, issue escalation, solution delivery, and incident closure
Identify and provide relevant department metrics that act as indicators that service level standards are met
Utilize department metrics to improve productivity and performance
Act as a point of escalation for client issues, bringing issues to resolution
Ensure service level standards are achieved, as defined by the Technical Support management team
Ensure that technical support staff assist other CBORD departments by reviewing user guides and operations and technical manuals prior to formal release
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Manages CBORD’s Technical Support Specialist activities. Ensures resolution of customer problems received via the telephone, email, internet, and fax. Works closely with support center supervisors to coordinate and manage labor schedules, task prioritization, and issue resolution. Provides daily and ongoing leadership and mentoring to support center staff. Direct responsibility for support center staff. Monitors daily support activities to ensure that support center service standards are met. Ensure the daily coordination of support resources
Qualifications: Bachelor’s degree in business applications area or computer science, or comparable experience in IT related field including knowledge of hardware, operating systems and networking and help desk/technical support or related experience. Multi-year experience in client support required as well as demonstrated leadership responsibilities in same. Experience with computers and Microsoft software including Word, Excel, and Outlook and excellent verbal, written, and telephone communication skills.
Experience with major industry RDBMS with emphasis on Oracle, MS SQL and Sybase ASA.
Travel: Occasional
Apply for this job onlineJob Listings Last Revised Tuesday August 19, 2008
The CBORD Group is a progressive, industry leading business which develops computer information systems for the administration of onsite food service, housing, access and privilege controls, and related auxiliary functions. We are an Equal Opportunity Employer. Please send your resume and cover letter through one of the following methods:
| Email: | jobs@cbord.com |
| Fax: | 607.257.1902 |
| Mail: | The CBORD Group, Inc. Attn: Lisa Patz Human Resource Dept. 61 Brown Road Ithaca, NY 14850 |
Please no 'walk-ins' allowed, you must schedule an interview in advance.
The CBORD Group offers a full range of benefits.
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